eBook FAQ
Q: What is an eBook? Is it a PDF?
A: An eBook is a generic term for "electronic book", which is a way for distributing written materials so that it can be read on electronic devices such as computers, smartphones, and tablets. eBooks can be distributed in several formats, but the format we use is Adobe DRM-protected PDF file.
Q: What is DRM? What restrictions are placed on my eBook by DRM?
A: DRM stands for Digital Rights Management. DRM prevents unauthorized copying and usage of the eBook. You may install our eBook on up to 6 of your devices (computer, phone, and/or tablets) but you may not distribute copies of the eBook to others. You cannot copy text or pictures from the eBook, and you cannot print any portion of the eBook.
Q: How do I read an eBook? Can I open it in Acrobat Reader?
A: You cannot use Acrobat Reader to read an eBook because Acrobat does not understand Adobe DRM. You will need to install Adobe DRM-aware reader app and register it with Adobe before you download your first eBook. There are apps available for just about every platform, including Windows, OS X (Apple), Linux, Android, and iOS (iPhone/iPad).
Q: Once I purchase my eBook, will it always be available?
A: Yes, as long as you authorize your computer using an Adobe ID, per the instructions, you can transfer the book to another device or re-install it. If you authorize your computer without an Adobe ID, the eBook will only be available on the computer you first installed it on.
Q: I would like a step-by-step guide installing an eBook reader and downloading the eBook.
A: We've got one for you right here.
Q: What if I can't get it to work? Can I get a refund?
A: If you need further assistance after following the instructions in the email and reviewing the installation guide, please email fulfillment@factor110.com. Refunds will be available if requested within 30 days of your order.